FAQ
For any questions related to International Shipping (anywhere outside of the USA, US territories, or APO addresses), please refer to our International Shipping FAQ page.
Q: Are your perfumes vegan (free of products directly or indirectly derived from animals)?
A: At this time, our perfumes are 100% vegan. Any reference to materials (e.g. Musk) that are traditionally products directly or indirectly derived from animals are synthetic representations of their natural counterparts.
Q: Are your perfumes tested on animals?
A: Our perfumes have not and will never be tested on animals. All of our perfumes are only tested on Daniel’s (human) skin 😉
Q: I am searching for a fragrance that is not listed on your website that I want to purchase. Has the fragrance been discontinued?
A: It is likely that the fragrance was vaulted either due to ingredient unavailability or at Daniel’s sole discretion, normally to make room for a new fragrance. Unfortunately, the most likely case is that there is no more juice to be had, but feel free to email us (maestro@gallagherfragrances.com) to see if we might have some available that may be hiding in the vault.
Q: Do you provide free samples?
A: We do not provide free samples outright, but our individual samples are reasonably-priced, and we also have several 2ml Sample Sets, which include various combinations or all of our current fragrances in one convenient set.
Q: I have sent you emails/messages requesting samples and/or asking to collaborate, but never received a reply.
A: We receive multiple daily requests via email or social media messaging for free samples and/or to collaborate, but we can no longer facilitate responding to every request. Please see the answer to the previous question, above.
Q: Do you have any on-going promotions/discounts?
A: Please check our Facebook page and Instagram, and subscribe to our newsletter to receive the latest news, heads up on new releases, and any on-going promotions/discounts.
Q: Where is my package (USA, US Territories, and APO addresses)?
A: Domestic shipping:
All domestic packages are shipped via USPS Ground service unless you select USPS Priority (for an additional fee) at checkout. Please note that choosing Priority only changes the shipping method and does not expedite order processing.
Fortunately, most domestic packages arrive within one week of shipping, whether sent via Ground or Priority. However, inclement weather and other delays beyond our control can affect delivery times, so we cannot guarantee specific arrival dates.
If you need a package by a certain date, please contact us at maestro@gallagherfragrances.com before placing your order to discuss possible special accommodations.
Q: My package is marked as delivered, but I haven't received it yet. Is my package lost?
A: Sometimes packages are scanned incorrectly as "delivered" or they may be delivered to a neighboring address. In these cases, we kindly ask that customers wait a few more business days to see if the package turns up. If you still have not received the package in 5 business days from the date that the package was marked "delivered" please let us know by sending an email to maestro@gallagherfragrances.
Q: I sent a DM on Instagram or Facebook but have not received a response.
A: As we have not outsourced management of our social media accounts, we do not always have time to keep up with social media platforms (perfume comes first 🤓). The best way to reach us for the fastest response is by email to maestro@gallagherfragrances.
We aim to have the best possible customer service in the industry. We do not outsource any customer service, so every issue is handled directly by the brand owners. Please do not hesitate to contact us by email at maestro@gallagherfragrances.com for any inquiry or customer service matter. We will respond as soon as possible, typically within 24 hours or less. We cannot guarantee any response to social media DMs.