Q: What do I do if my coupon/discount code is not working?
A: If your coupon/discount code is not working, check to ensure that it has not been over 30 days since your order was placed. Additionally, coupons/discounts (normally provided with every purchase) cannot be used in conjunction with any product(s) that are on sale or are otherwise discounted. Coupons/discounts can only be used on products that are not on sale and are otherwise not discounted.
Q: Are your perfumes vegan (free of products directly or indirectly derived from animals)?
A: At this time, our perfumes are 100% vegan. Any reference to materials (e.g. Musk) that are traditionally products directly or indirectly derived from animals are synthetic representations of their natural counterparts.
Q: Are your perfumes IFRA compliant?
A: Yes 👍
Q: Are your perfumes tested on animals?
A: Our perfumes have not and will never be tested on animals. All of our perfumes are only tested on Daniel’s (human) skin 😉
Q: I received a sample of a fragrance that is no longer listed on your website that I want to purchase. Has the fragrance been discontinued?
A: It is likely that the fragrance was vaulted either due to ingredient unavailability or at Daniel’s sole discretion, normally to make way for a new fragrance.
Q: Do you provide free samples?
A: We do not provide free samples outright. However, in addition to a 10% off discount code, Daniel often includes one or more free samples with every order.
Q: I have sent you emails/messages requesting samples and/or asking to collaborate, but never received a reply.
A: We receive near-daily requests via email or social media messaging for free samples and/or to collaborate, but we can no longer facilitate responding to every request. Please see the answer to the previous question, above.
Q: Do you provide discount codes for first-time buyers?
A: We do not provide discount codes for first-time buyers. However, as previously mentioned, we provide a 10% off discount code and often include one or more free samples with every order.
Q: How much will shipping be to [location]?
A: There is an automated postage calculator on the checkout page that will calculate your postage for you based on the items you’ve places in your cart and the shipping address information that you’ve provided on the checkout page.
Q: Why does your international shipping fee seem expensive?
A: To put it simply, because it is based on weight and dimensions of the packages. Our 100ml bottles, along with the wooden boxes and other packing material, weigh approximately 3 lbs (1.36078 kg) for a 1-bottle order, a 2-bottle order weighs approximately 5 lbs (2.26796 kg), and so on.
Q: Are your perfumes available in [name a country]?
A: Please check our Stockists page, located here, to see where our perfumes are available to sample in-person. If the country you are looking for is not listed, then our website is going to be the only source available to purchase samples to try.
Last updated: 10 December 2018