Q: What do I do if my coupon/discount code is not working?
A: If your coupon/discount code is not working, check to ensure that it has not been over 30 days since your order was placed. Additionally, coupons/discounts (normally provided with every purchase) cannot be used in conjunction with any product(s) that are on sale or are otherwise discounted. Coupons/discounts can only be used on products that are not on sale and are otherwise not discounted.
Q: Are your perfumes vegan (free of products directly or indirectly derived from animals)?
A: At this time, our perfumes are 100% vegan. Any reference to materials (e.g. Musk) that are traditionally products directly or indirectly derived from animals are synthetic representations of their natural counterparts.
Q: Are your perfumes tested on animals?
A: Our perfumes have not and will never be tested on animals. All of our perfumes are only tested on Daniel’s (human) skin 😉
Q: I received a sample of a fragrance that is no longer listed on your website that I want to purchase. Has the fragrance been discontinued?
A: It is likely that the fragrance was vaulted either due to ingredient unavailability or at Daniel’s sole discretion, normally to make way for a new fragrance.
Q: Do you provide free samples?
A: We do not provide free samples outright. However, in addition to a 10% off discount code, Daniel often includes one or more free samples with every order.
Q: I have sent you emails/messages requesting samples and/or asking to collaborate, but never received a reply.
A: We receive near-daily requests via email or social media messaging for free samples and/or to collaborate, but we can no longer facilitate responding to every request. Please see the answer to the previous question, above.
Q: Do you provide discount codes for first-time buyers?
A: We do not provide discount codes for first-time buyers. However, as previously mentioned, we provide a 10% off discount code and often include one or more free samples with every order.
Q: Why does your international shipping fee seem expensive?
A: To put it simply, because it is based on weight and dimensions of the packages. Our 100ml bottles, along with the wooden boxes and other packing material, weigh approximately 3 lbs (1.36078 kg) for a 1-bottle order, a 2-bottle order weighs approximately 5 lbs (2.26796 kg), and so on.
Q: Are your perfumes available in [name a country]?
A: Please check our Stockists page, located here, to see where our perfumes are available to sample in-person. If the country you are looking for is not listed, then our website is going to be the only source available to purchase samples to try.
Last updated: 13 October 2018